We value our customers and want you to be satisfied with your purchase. To protect the quality of our products and ensure fairness, Dollars Universe LLC maintains the following strict return policy:
Unless otherwise stated, all sales are final.
No refunds for change of mind, price adjustments, or buyer’s remorse.
Returns are only accepted if:
The item is defective, damaged upon arrival, or incorrect.
Proof of purchase (receipt, order number, or confirmation email) is provided.
Customers must notify us within 3 days of delivery or purchase.
Items must be:
Unopened, unused, and in original packaging (tags, labels, accessories included).
Free of wear, damage, or tampering.
Any item failing these conditions will be denied.
Opened/used products
Personal care, hygiene, or food items
Clearance, final sale, or promotional items
Gift cards & digital products
Customers must contact support@dollarsuniverse.com within 3 days of delivery if there is an issue.
Approved returns must be shipped back within 7 days of approval.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service.
Approved returns will be issued as:
A replacement of the same product, or
A store credit (valid for future purchases).
No cash or credit card refunds.
Dollars Universe LLC reserves the right to refuse any return that does not meet these conditions.
